Shipping policy
Shipping & Return Policy
Last updated: August 2026
At Lekky Studio, every piece is carefully handcrafted in our studio in the Netherlands. Many of our products are made to order, meaning they are produced specifically after your purchase.
Please read the information below before placing your order.
Shipping
Processing Time
Standard made-to-order products are usually produced and shipped within 5–20 business days, depending on the product and current production schedule.
Custom commissions may require additional production time. Estimated lead times will always be discussed before production begins.
Shipping
We ship worldwide.
Shipping costs are calculated automatically during checkout based on your location and the selected shipping method.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Customs & Import Duties
International orders may be subject to customs duties, import taxes or local handling fees.
These charges are the responsibility of the customer and are not included in our prices or shipping costs.
Delivery Times
Delivery times depend on the destination country and the selected shipping service.
Please note that customs inspections, holidays or courier delays may affect delivery times.
Returns
Standard Products
If your purchase qualifies under applicable consumer legislation, you may request a return within 14 days of receiving your order.
Returned products must:
- Be unused.
- Be in their original condition.
- Be returned in suitable packaging.
- Include proof of purchase.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective or incorrect.
Made-to-order & Custom Products
Because many of our products are produced specifically for each customer, certain items cannot be cancelled, returned or refunded.
This includes:
- Custom signs.
- Personalised products.
- Commissioned artwork.
- Products made according to customer specifications.
If a product is excluded from returns, this will be clearly indicated on the product page.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective or incorrect, contact us as soon as possible at:
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the packaging.
We'll work with you to resolve the issue as quickly as possible.
How to Start a Return
Before returning an item, please contact us at:
Returns sent without prior authorisation may not be accepted.
Return address:
Lekky Studio
Eduard Verkadestraat 123
7558 TL Hengelo
The Netherlands
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days before the refund appears in your account.
Questions?
If you have any questions regarding shipping, production times or returns, please contact: